1. Commitment
We comply with applicable anti-money-laundering and counter-terrorist-financing legislation, including Bulgarian AML law and the relevant EU directives.
We do not work with merchants whose activity or source of funds cannot be substantiated.
2. Customer due diligence (KYC)
Before opening a merchant account we carry out a review that includes:
- Identification of the legal entity and verification in the commercial register.
- Identification of the ultimate beneficial owner and the director.
- Screening against sanctions lists and politically exposed person lists.
- Assessment of the activity, products and target markets.
- Verification of the bank account used for settlement.
3. Transaction monitoring
Transactions are monitored automatically for unusual patterns: sudden changes in volume, unusual amounts, an elevated chargeback rate or activity inconsistent with the declared business.
Where there is suspicion we may request additional documents, restrict payouts or suspend processing until the matter is clarified.
4. Prohibited activities
We do not process payments for activities that are unlawful or expressly prohibited by the card schemes, including:
- Sale of narcotics and illegal substances.
- Weapons and ammunition outside a licensed regime.
- Material involving the exploitation of children.
- Pyramid and Ponzi schemes.
- Sale of stolen or counterfeit goods.
- Activities subject to international sanctions.
5. Record keeping and reporting
Due diligence documents and transaction records are retained for the statutory period, as a rule 5 years after the relationship ends.
Where money laundering is suspected we file a report with the competent authority and do not notify the person concerned where the law prohibits it.
6. Contact
Questions relating to this policy can be sent to [email protected].